Returns & FAQ
Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. Because the Cris Art Mail Club envelopes and their contents are curated and handcrafted especially for you, we do not accept general returns, exchanges, or provide refunds for change of mind after payment.
Please read below for more details:
Cancellations
Membership Subscriptions Cancellation Policy:
When you purchase a Cris Art Mail Club subscription, you will receive one physical art mail pack each month. The subscription renews automatically every month using your original payment method until you cancel it. You will be charged on your scheduled renewal date according to the price and billing frequency displayed at checkout.
When you purchase a Cris Art Mail Club subscription, you will receive one physical art mail pack each month. The subscription renews automatically every month using your original payment method until you cancel it. You will be charged on your scheduled renewal date according to the price and billing frequency displayed at checkout.
You may cancel your subscription at any time through your customer profile page. To prevent the next recurring charge, the cancellation must be completed before your next scheduled billing date. Cancelling your subscription stops future renewals and the monthly packs connected to those renewals. Cancellation does not cancel or refund an order that has already been paid for or is being prepared. There are no cancellation fees.
Donations and Tips Cancellation Policy:
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel it.
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel it.
Damaged & Quality Issues
What should I do if my envelope arrives damaged?
If your envelope or anything inside it arrives damaged, please contact us via our contact form within 30 days of receipt. For a speedy resolution, please include your order number and clear photographs of the damaged items on a flat, well-lit surface so we can assist you with a replacement or appropriate resolution.
If your envelope or anything inside it arrives damaged, please contact us via our contact form within 30 days of receipt. For a speedy resolution, please include your order number and clear photographs of the damaged items on a flat, well-lit surface so we can assist you with a replacement or appropriate resolution.
Refunds Policies
Cris Art Mail Club Refund Policy:
Because our items are limited edition and sent via international ordinary mail, we cannot issue refunds or exchanges except for proven quality or damage issues.
Because our items are limited edition and sent via international ordinary mail, we cannot issue refunds or exchanges except for proven quality or damage issues.
If a refund is processed:
- PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations, Tips, and Locked Messages Refund Policy:
Donations, tips, and locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund them. If you have issues accessing a locked message after payment, please reach out to us via our contact form.
Donations, tips, and locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund them. If you have issues accessing a locked message after payment, please reach out to us via our contact form.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept local payment methods supported by our platform.
International Orders & Shipping Expectation
Cris Art Mail Club ships worldwide from Chile. Envelopes are sent via international ordinary mail without tracking to keep global shipping included in your subscription price.
International shipments usually take approximately 3 to 7 weeks to arrive. However, postal or customs delays may occur, and delivery can take up to 3 months from the shipping date. If 3 months have passed since your shipping date and your envelope still hasn't arrived, please contact us through our contact form.
Please note that international orders may be subject to import taxes, duties, and other customs charges depending on your country's regulations. You are responsible for any applicable customs fees upon delivery.
Merchant of Record
Payment processing, membership billing, and global tax compliance are securely handled by our Merchant of Record partner, Fourthwall.com. For any questions regarding your subscription mail, shipping delivery, or damaged items, please contact Cris Art Mail Club directly via our contact form.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.